Worth the wait.
Most orders ship within a few business days, with tracking.
Getting it ready.
Your order usually ships within a few business days of the day you order. It can take longer at busy times of year. Business days are Monday to Friday, not counting public holidays.
Then sent.
Once it ships, you get an email with a tracking link. With standard shipping, the time on the road is usually:
| Where | On the road |
|---|---|
| Within the United States or Canada | 3 to 4 business days |
| Other countries | Depends on the country |
Checkout shows the delivery time for your address. These times are a guide, not a promise.
Where we ship.
We ship to the United States, Canada, the UK, most of Europe, Australia, New Zealand, Japan, Brazil and Vietnam. The candle, the pillow and the pickleball set ship to the US only. If we cannot reach your address, checkout tells you before you pay.
What it costs.
Shipping is paid at checkout, and you see the price before you pay. It depends on where you live and what you order. Our prices run at a small margin, so there is no free shipping.
Duties and taxes.
Sales tax or VAT is worked out at checkout, where it applies. Your country may also charge customs fees, duties or import taxes. You pay these, and the carrier may ask for them on delivery.
One order, one or more parcels.
Pieces can ship from different places. Some things also always travel alone, such as caps, mugs, bottles and notebooks. So an order may arrive in more than one parcel. Each parcel has its own tracking link.
Late or lost.
If your parcel has not arrived, write to us within 30 days after the estimated delivery date. We look into it with the carrier. If it is lost, we send a new one or refund you.
Wrong address.
Please check your address at checkout. If a parcel comes back because the address was wrong, it is kept for 30 days. Write to us in that time and we send it again. You pay the shipping a second time.