Fair enough.
Here is what happens when something is not right.
If it arrives wrong.
A misprint, damage on the way, a fault or the wrong piece. Write to us within 30 days of delivery with your order number and a photo. We send a new one or give you a full refund. You do not need to send it back.
If you live in the EU or the UK.
The same goes for Norway, Iceland and Liechtenstein. You can change your mind within 14 days of getting the piece. You do not need a reason.
- Tell us within the 14 days, with your order number.
- We send you the address to return it to.
- Send the piece back within 14 days of telling us. You pay the cost of sending it.
- We refund what you paid, with the standard shipping, within 14 days of hearing from you. We may wait until the piece is back, or until you show us you sent it.
Please keep the piece as new. You may try it on, as you would in a shop. You can use the form at the end of this page, but you do not have to.
If it does not fit.
Outside the countries above, we cannot take back a wrong size. The same goes for a change of mind. Please check the size guide before you order. Every product page shows the fit, and the box tee runs a little big on purpose. If the law where you live gives you a right to return, you keep it.
If you change your mind fast.
Write to us as soon as you can. If we have not started on your order, we can still stop it. Once we have started, we cannot.
If it does not arrive.
Write to us within 30 days after the estimated delivery date. We look into it with the carrier. If it is lost, we send a new one or refund you.
How to start.
Use the contact form and choose Returns, or email hello@beyondreviews.app. Add your order number and a photo of the problem. We answer within 24 hours on weekdays.
Form to change your mind.
For the EU, the UK, Norway, Iceland and Liechtenstein. Copy it into an email, fill it in and send it.
- To: Verified., run by Simon Folmann and Luca Versiglia, [registered address], hello@beyondreviews.app
- I want to cancel my order for these pieces:
- Ordered on, or received on:
- Order number:
- Your name:
- Your address:
- Signature, only if you send this on paper:
- Date: